Frequently Asked Questions About Our Products | FAQ

FAQ

It’s our biggest sale of the year and we’re doing things a little differently.
From November 1st to November 30th, save up to 30% off our entire site. No changes, no surprises. Take the time to choose what’s right for you—and take care of your skin with radically transparent, dermatologist-tested, next-level natural formulas.
Absolutely no changes can be made after your order is placed so please double check your cart, billing address, and shipping address before finalizing and placing your order.
Since the sale is already our biggest of the year, no other discounts will be permitted and the offer cannot be combined.
Unfortunately no, orders cannot be combined and will be packed and shipped as is!
With every purchase of $100, receive a Hydrate & Firm Sample Pack.
With every purchase of $175, receive a choice of either a Cooling Facial Roller OR Water Bottle. Gift must be chosen in cart for it to be included in your order.
Offer threshold must be met after discounts and before taxes for the gift to apply. Gifts are while quantities last. No rain checks will be issued for gifts that sell out.
Unfortunately we are not issuing rain checks for out of stock items and will not be price matching after our sale is finished.

No, your order cannot have multiple Gifts With Purchase and only one can be chosen at checkout.
Gifts have to be chosen at checkout in order to be included in your order. Unfortunately we cannot honour any gifts that are not included and send it separately due to a large volume of orders.
If any order is returned, free items acquired during the purchase may also have to be returned. A Three Ships team member will provide the information at time of return request.
Please note that Trial Kits and Holiday Kits are final sale and excluded from our 30-day return policy.
Please place orders by December 12th to ensure that you will get your orders on time for the holidays!
We are currently in our busiest season of our busiest year yet (thanks to you, our wonderful customers!) Our warehouse team is working hard to get your items shipped in a timely fashion and fulfillment times are slightly longer than our usual 3 day turnaround. Please note: our warehouse will be closed for Christmas Day, Boxing Day, and New Years Day.

Three Ships is a natural skincare brand working to turn our high standards into the industry standard. With simply transformative, pristinely clean formulas backed by clinical results and radical transparency, you know exactly what’s going on your skin — and you know that it’s the best.
Uncensorship. Leadership. Partnership.
That’s what you’ll find with us.
There is actually no legal standard when it comes to ‘natural’ skincare. So we’ve decided to set our own.
At Three Ships, our definition of natural is simple: every product must be made entirely of ingredients sourced from nature—plants, minerals, or microbes. Even the ingredients of our ingredients must be fully naturally derived.
At Three Ships, we’re working to make ‘natural’ mean something. What are we doing differently?
When we say natural, we mean it. We only use plant-derived or mineral-based ingredients.
All of our ingredients have a full-time job. We hand-pick each of our actives based on their clinically-proven results.
We go the extra mile to vet our ingredients—even the ingredients of our ingredients—through rigorous research and documentation.

We never have and never will test on animals! We also obtain a cruelty-free statement from all of our ingredient suppliers.
Three Ships is certified cruelty-free by the Leaping Bunny Program.
Three Ships is available in stores across Canada and the US such as Whole Foods, The Detox Market, Credo Beauty, Hudson’s Bay, Chapters Indigo, and many more.
To find the closest retailer location near you, search you postal or zip code in our store locator: CLICK HERE

Canadian orders paid for will be fulfilled within 3-5 days. Our third party shipping company will then take 1-7 days for delivery.
Canadian Trial Kit orders are shipped with Canada Post letter mail and will not have tracking. After they are fulfilled, these orders can take up to 14 days to arrive.
USA orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 1-5 days for delivery.
Please note that all orders placed on Fridays after 1pm EST will be processed the following Monday.
Disclaimer: Due to supply chain delays, your product may take longer than usual to arrive.
Yes! We happily offer free shipping for orders over $65.

Yes, for all Canadian and USA orders we will provide you with a tracking number.
Please note: Canadian Trial Kit orders are not tracked as they are sent with Canada Post letter mail.
Unfortunately, we currently only ship to Canada and the USA from our website. However, you can check out our friends at The Detox Market to shop all your favourite Three Ships products since they ship internationally! CLICK HERE

You can choose two free minis on orders over $75 before tax. Once you hit the threshold, simply click on the two minis that you would like to be included in your order before heading to checkout.
Please note only one of each sample chosen will be included in each order.
When an item is out of stock, there will be a prompt on the product’s page "Notify Me When Available" where the Add To Cart button would usually be. Enter your email address and you will then receive a notification when the product is restocked.
All Three Ships products have a shelf life of 24-36 months from the date of manufacturing. Look for the jar symbol on your product packaging to know exactly how long it will be good for after opening.
Most of our products will be safe to use for 6-12 months with the exception of our eye masks which have an expiry of 3 months after opening. You can use our free stickers to mark your opening date so it is easy to keep track of expiry!
Since our products are made with 100% natural oils and ingredients, keep all products at room temperature and away from direct sunlight. Keeping products in the fridge can provide a cooling and refreshing sensation to your application (especially with our Eye Masks!), however, it will not extend their shelf life.
We also recommend ensuring that all products are kept away from children and infants.
Step 1. Cleansing Oil (in the PM only to remove makeup and sunscreen)
Step 2. Cleanser
Step 3. Toner
Step 4. Water-based Serum
Step 5. Eye Cream
Step 6. Moisturizer
Step 7. Oil-based Serum
Step 8. Sunscreen (in the AM only)
You can also check out our Layering Guide blog post here.
Our products aren't tested for use on babies, so we don't recommend them for infants. Consult with a pediatrician for suitable baby care options.

We always recommend a gentle, minimal routine approach for pre-teens building their first skincare regimen! A cleanser, moisturizer, and SPF is the perfect routine to get started.
Start by choosing a cleanser: Purify for normal skin, Harmony for sensitive skin, and Refresh for oily and acne-prone skin types. Round out the routine with Radiance for a healthy, moisturized glow!
We don’t have an SPF (yet!), but check out one of our retailers for other clean beauty options.
We would recommend Awake, Boost, Radiance, and Firm Believer for those with mature skin. Feel free to take our Skin Quiz or reach out to our Skin Concierge, or book a Navigate Natural Consultation if you want more personalized recommendations.
To find specific products for your skin type, you can either shop by skin type under our shop section, or check out our skin quiz on our website or book a Navigate Natural Consultation. If you still have questions, send us a message to hello@threeshipsbeauty.com so we can help you find your perfect routine!
On average, our serums last 2-6 months, creams around 2-3 months, and cleansers 3-4 months . Our minis generally last 2 weeks with daily usage. Naturally, these estimates may vary depending on your daily dosage!
The pH of our products ranges between 4.5-7.0. If you would like to know the pH for a specific product, please email us at hello@threeshipsbeauty.com!
Our cream jars are filled precisely to the weight listed on the packaging. To ensure that the product doesn't overflow when closed, the jars must have a small amount of headspace for the pump to be screwed in! Once you start to pump, the mechanism will push the cream up towards the dispenser.

Unopened items that you no longer are in need of can be returned to us within 30 days of your order date. Please reach out to our Skin Concierge at hello@threeshipsbeauty.com and we can get this sorted for you right away! We will provide a shipping label for you to do the return. Once we receive the products, a refund will be processed right away.
Please note: Trial Kits are final sale.
We are so sorry to hear you’ve received your order damaged. If you have purchased Green Shipping Protection, please send an email to support@corso.com or fill out a claim here. If you have not purchased protection, please send our Skin Concierge an email at hello@threeshipsbeauty.com including a photo of the damaged item within 30 days of receiving your order. As soon as we receive your email, we’ll let you know how we can make things right for you!
We are so sorry to hear something is wrong with the item you ordered. Please contact our Skin Concierge at hello@threeshipsbeauty.com and include the following information:
- Order Number
- Product Name
- Details of the issue
- Images that support the issue
Once we receive your message, we will be in touch with you to provide instructions on how to fix the issue or how we can make things right for you!

We understand that everyone’s skin is different and not all products will solve your skin concerns! Send our Skin Concierge an email at hello@threeshipsbeauty.com within 30 days of your order date so we can get this sorted for you!
Holiday Kits and Limited Edition items are final sale!

Yes! All of our products meet the highest quality in avoiding certain additives. Our reasons to not include these ingredients range from not being suitable for those with sensitive skin to not safe for infants. While our products aren’t made for babies, we want new moms to feel comfortable with buying our products.
The skincare industry has come a long way; there are so many innovative ingredients and substances that are naturally derived that we use in place of parabens, sulfates, phthalates and synthetic fragrance.
All of our products are free from synthetic fragrances however, we use very limited amounts of essential oils in our products.
Since all of our ingredients are 100% natural, the raw formula can often smell unpleasant. By using less than 0.8% concentrations of essential oils, we are able to create an enjoyable skincare experience without any effects on your skin.
Please reach out to our Skin Concierge if you have a specific question on our use of essential oils.
All of our products, with the exception of Superfruit containing Barley Extract, are formulated without gluten-containing ingredients! However, they are produced on lines where gluten-containing products are also handled. As a result, we're unable to guarantee that our products are 100% gluten-free.
No, a number of our products are made from soy. If you have a soy allergy, we recommend that you do not use our products as we cannot guarantee any one product is 100% soy free.

Unfortunately, we are not able to guarantee that any Three Ships Product is 100% nut free.
At the moment, we do not have any products that contain SPF.
Traditional retinol is a Vitamin A derivative whereas, bio-retinols are plant chemicals that are not Vitamin A derivatives, but works in a similar mechanism and have the same benefits to the skin cells as a traditional retinol would. Due to bio-retinols being plant derived, it is not nearly as harsh on the skin as regular retinol!

Discount stacking is not active on our website so only one discount code will be accepted per purchase! This includes rewards codes as they are not stackable.
There could be a few reasons your discount code isn't working:
- Double check spelling and capitalization
- Discount codes do not apply to products that are already discounted
- Discount codes do not apply to bundles or kits
- Discount codes cannot be used during promotional periods
- Discount codes can only be used once per customer
If you still have questions about your discount code, please send us a screenshot of your cart and code to hello@threeshipsbeauty.com and our Skin Concierge can assist you!
Our Before and After gift cards are set up like a discount code and unfortunately are not stackable with other promotions on our website. Please note: free shipping will only be valid on the order total after the Before and After gift card is applied.

Discount codes are added and calculated at checkout. Once you proceed to checkout from your cart, enter in your discount code in the box labeled “Discount code or gift card” and click “Apply.”
No, unfortunately, our discount codes are only valid once per customer and are deactivated after your order is placed containing the code.

There are two ways you can redeem your points on the Three Ships website!
First, when you are logged into your account and placing an order, you can redeem your points right from the checkout page.
If you want to browse our rewards first before placing your order, you can login to your account and visit the Rewards page. From here, you can see your points balance and which rewards you are eligible for, as well as your redemption history! When you redeem for a reward on this page, you will receive a code to enter in the discount box at checkout. If you lose this code, a copy will also be emailed to you!
Three Ships rewards can be used on all non-discounted orders. If a discount code is already present for your order, a rewards redemption code cannot be used.
Three Ships points will only expire if your account has not been active for more than 1 year.
If your birthday was entered on your account more than 30 days before the day of, you will receive your points on your birthday!
If you enter your birthday within 30 days of the date, your reward will be delayed by up to 30 days.
Any entry after your birthday, you will receive your reward the following year.
You can write reviews directly on the product’s page on our website! In order to receive your points reward, make sure you are signed into your account before writing the review.
Thanks for sharing 3S with friends and family! Your referred friends and family will receive $15 off their first order over $60+ and you'll get 300 Points once their purchase is completed.
Natural Enthusiasts and Natural Leaders are both eligible to be a part of the Pre-Production Sample group, you will be sent an email prompting you to fill out a google form which will act as your registration to our PPS group. Please note: Not everyone will be contacted to be a part of the PPS group for each product launch as there is a limited number of samples available!
If you accidentally redeemed your points for a reward, please email us at hello@threeshipsbeauty.com so we can help return those to your account!
If you have already used the reward in an order that you wish to return, your reward will be returned to your account in the form of points. For example, if you redeem 100 points for $5 off and return your order, the $5 reward will be returned as 100 points back to your account and the rest will be returned to your original payment method.
Someone from our team will review your application to ensure you’ve correctly reached the Natural Leader (Tier 3). Once vetted, you will be accepted into our community and will receive an email from our team with a link to register your details (social handles, shipping address, etc.). Once completed, we will reach out to activate your custom affiliate discount code/link so you can start earning commission on all referred sales! Additionally, you’ll now have access to all of the Natural Leaders perks, including 1.5x points earned on all your orders, first access to product launches and campaigns, free exclusive merchandise and giveaways, and much more!

Points for purchases will be awarded as soon as your order fulfills and ships! This ensures that if any cancellations or changes need to be made to your order, the points will be reflected accordingly.
Unfortunately, no. All purchases must be made on the Three Ships Beauty website in order to receive points.
Unfortunately the tier rewards are exclusive to their respective tier and the code will no longer be eligible when you reach the next tier.
We understand that sometimes some customers can skip a tier depending on their order value! In this case, please reach out to us at hello@threeshipsbeauty.com so we can help you with your reward.
Congratulations on reaching a new tier! Once you receive your Tier Entry reward code by email, please fill your cart with the items you wish to purchase. Once you are ready, you can then add the code in the discount box at checkout for $25 off your order!
Please note that this tier reward cannot be used on bundles and kits as they are already discounted, or any other discount codes or rewards codes since they cannot be stacked in one order.
Congratulations on reaching our highest tier! Once you receive your Tier Entry reward code by email, please add Dew Drops to your cart during your next order. After it has been added to your cart, you can use the code in the discount box at checkout which will make the item free!
Please note that the tier rewards cannot be stacked with any other discount codes, including rewards codes.
Yes! If you are interested in being a part of the Three Ships Ambassador program where you earn a commission with your personal discount code, you will need to be in the Natural Leader tier.
This error message shows when our system detects a self-referral. For example, if you've already signed up for an account under the email test1@gmail.com, but visit the page again and attempt to claim another reward using another email address test2@gmail.com, we will block the referral since it's considered a self-referral and an abuse of the referral rewards program. Our app also tracks the IP addresses of customers to reinforce this. So if the customer sent the referral to someone who is in the same location and/or is using the same network, this would be flagged as a self-referral because the referrer and the referee would most likely have the same IP address.
If you return an item for a refund, your points for the specific item(s) only will automatically be removed as if the product(s) was never ordered.

Subscriptions are the easiest way for you to have your favourite products delivered regularly on your preferred schedule! We’ll automatically send your selected items at the frequency you choose when you first order. Plus, when you choose to subscribe to your favourite products, you can get them at a discount!
You’re always in control of your subscription. You can adjust your delivery frequency, next order date, or quantity anytime through 'My Subscription' in your account portal. Modifications can be made up until the next shipment date, and you can cancel anytime.
Once you've created a subscription, managing it is simple! In the ‘My Subscription’ section of your account, you can easily change your next order date, skip an order, adjust your delivery frequency, or cancel a subscribed product under ‘Manage Subscription’. Please allow up to 24 hours for any modifications or cancellations to take effect.

Yes! In the ‘My Subscription’ section of your account, you can easily add products to your next order under the ‘Add Product’ option. You can also make changes to the items currently in your subscription by clicking on ‘Manage Product’ next to the item you wish to change. Here you can reschedule, update the frequency, skip, swap, update the quantity, or remove the product from your next order.
Subscription items will continue to ship automatically until you choose to cancel. By placing this order, you authorize us to charge your card for future shipments according to the frequency and quantity you’ve selected. The total cost of each shipment may vary based on your chosen quantity and delivery schedule. To contact our Skin Concierge for help with your subscription order, please email hello@threeshipsbeauty.com.

If your question wasn't answered, please contact our Skin Concierge at hello@threeshipsbeauty.com or +1 888-973-2385 and include as much information as you can into your inquiry.
Please note that our Skin Concierge team is small! We ask that you only submit one inquiry so we can help you faster! Phone calls may not be answered right away so please leave us a message and if possible, include your email address so we can provide you with all the information pertaining to your question in writing.

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