U.S.A. Orders (Ship Time: 5-7 Days)
All orders in continental US receive free shipping on orders over $65 USD, otherwise shipping will be a flat rate of $7.99 USD per order. Orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 2-4 days for delivery. This timeframe is subject to third-party courier delays.

After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via USPS, FedEx, DHL and UPS for American orders.

Please note that goods being imported (by you) may be assessed for applicable customs duties, taxes, and charges. It is your responsibility to pay for any duties and taxes.

Canadian Orders (Ship Time: 5-10 Days)
All orders in Canada receive free shipping on orders over $65 CAD, otherwise shipping will be a flat rate of the equivalent of $7.99 CAD per order. Orders paid for will be fulfilled within 3-5 days. Our third party shipping company will then take 2-10 days for delivery. This timeframe is subject to third-party courier delays.

After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via Canada Post and UPS for Canadian orders.

Disclaimer: Trial Kits are sent via letter mail and therefore will not have a tracking number. We estimate that these orders can take up to 14 days to arrive after they have been fulfilled and shipped.

INTERNATIONAL ORDERS
At this time, we do not ship outside of Canada and the USA from our website. However, you can check out our friends at The Detox Market to shop all your favourite Three Ships products as they ship internationally! CLICK HERE

We want you to love your new skincare routine! If you are not 100% satisfied with your Three Ships purchase, please return it for a full refund within 30 days of purchase. We'll even pay for your return shipping! Products must be returned in new or gently used condition - we reserve the right to refuse refund if a product is returned damaged or heavily used. 

To process your return, please e-mail us at hello@threeshipsbeauty.com and provide your:

• Name
• Order number
• Item(s) you are returning
• Reason for return

We will replace items if they are defective or damaged. If you'd like to receive a replacement of the same item, please email us at hello@threeshipsbeauty.com.

If you ordered the wrong product and wish to exchange for another product, please send our team an e-mail at hello@threeshipsbeauty.com. Please note that we will only exchange products that are unopened and unused, and sent via tracked shipping. Return mail costs are the responsibility of the buyer, and we are not responsible for any additional shipping costs.

Order Issues
If you experience issues with your order, such as being delivered damaged products or the wrong items, please contact us within 3 days of the delivery and we will do everything in our power to make things right!

Lost Orders
If your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number. 

Disclaimer: Due to supply chain delays, your product may take longer than usual to arrive.